Refund policy

We want you to be happy with your purchase, which is why we focus on providing the best products at the best prices. If for whatever reason you are not satisfied, we would be happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

• All items must be in their original packaging with seals intact.
• All items must be unused and in original condition.
• No more than 30 days since taking delivery of the product.

There are some products that we are unable to exchange or return due to health, safety and quality assurance reasons. This includes hairdressing scissors.

If an item is faulty, we will happily meet or exceed the obligation to provide a remedy under Australian consumer law. Depending on the product and the fault, this could involve a full refund, repair, replacement or exchange.

We offer a minimum of a 1 year “return to base” warranty on all equipment and electrical products.

We do not accept returns for “sale” and discontinued items due to change of mind, so please choose carefully.   Nor do we accept returns on gift cards.

 For any questions or inquiries regarding returns, exchanges, faulty goods and warranties, please contact us at hello@BladeologyAustralia.com or 0409 077 193

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.